Returns
Returns are only accept if the item is damaged or faulty. Our returns policy is 7 days from the time it was delivered, to message us about any damaged or faulty items.
To be eligible to a return, it must be in the exact condition it arrived in and nothing must be used. It must also be in the same packaging.
Due to nature of this product, items cannot be returned because of a change of mind or if you choose to cancel an order after arrival, unless items are damaged. If items are damaged on arrival, we will arrange a returns label for you and process an exchange/replacement.
If you have received the wrong item, please email me at [email protected]
To request a return, please email us quoting your order number. We may ask for your order confirmation email as proof of purchase and photos of any damaged items. We will provide you with a prepaid returns label. Once the return item has been returned to us, we will provide a replacement or refund. A refund or replacement may be arranged based on photo evidence only.
Exchanges
We do not accept any exchanges.
Refunds
Refunds are only processed for faulty, damaged or lost items. Our policy lasts 7 days from the delivery day. If 7 days have gone by since the delivery day of your items, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund due to damaged items, email us at [email protected] – quoting your order number. We may ask for your order confirmation email as proof of purchase and also photos of any damaged items.